PRIVACY POLICY
This policy applies between you, the User of this Website and Jim Baldwin the owner and provider of this Website. Jim Baldwin takes privacy seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this Privacy Policy carefully.
Data Protection
This Privacy Policy clarifies the nature, scope and purpose of the collection and use of the data of Users by the Provider as responsible for data protection set up.
For questions about data protection, you can contact Jim Baldwin using Contact Us on this website.
Automatic Data Storage
When you visit websites today certain information is automatically created and stored, including on this website.
If you visit our website as it is now, our web server automatically saves data such as the IP address of your device, the addresses of the visited subpages, details of your browser (eg Chrome, Firefox, Edge, …) and date and time. We do not use this information and usually do not disclose it, but we can not rule out that it will be seen in the event of unlawful behaviour.
Storage of Personal Data
Personal data that you submit electronically to us on this website, such as name, e-mail address, address or other personal information in the context of the transmission of a form will be provided by us together with the time and the IP address only for the specified purpose used, safely kept and not disclosed to third parties.
We only use your personal data for communication with those visitors who expressly request contact and for the handling of the services and products offered on this website. We will not disclose your personal information without consent, but we can not rule out that this information will be seen in the event of unlawful behaviour.
If you send us personal information by e-mail – outside this website – we can not guarantee secure transmission and protection of your data. We recommend that you never send confidential data by e-mail.
The data provided by you are required to fulfil the contract or to carry out pre-contractual measures. Without this data we can not conclude the contract with you. There will be no transfer of data to third parties, except to our tax adviser to fulfil our tax obligations.
After termination of your transactions with us, the data stored with us will be deleted. In the case of a contract, all data from the contractual relationship are stored until the expiry of the tax retention period (7 years).
Your Rights
In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and opposition. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO ‘s contact details can be found on their website at https://ico.org.uk/.
Cookies
Our website uses HTTP cookies to store user-specific data. A cookie is a short data packet that is exchanged between the web browser and the web server, but is completely meaningless to the User and only for the web application.
There are two types of cookies: First-party cookies are created by our website, and third-party cookies are created by other websites (e.g. Google Analytics).
There are three categories of cookies: essential cookies to ensure basic functionality of the website, functional cookies to ensure website performance and targeted cookies to improve the user experience.
We use cookies to make our website more user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognise your browser on your next visit.
If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you allow this only in individual cases. You can always delete cookies that are already on your computer or disable cookies. The procedure for doing this varies according to browser, it is best to look for the instructions in Google for the term “delete cookies chrome” or “disable cookies chrome” in the case of a Chrome browser or exchange the word “chrome” for the name of your browser, e.g. edge, Firefox, safari. If you generally do not allow us to use cookies, i.e. disable them via browser setting, some features and pages may not work as expected.
TERMS and CONDITIONS
It is important that you read through our terms and conditions. Payment for services also implies full agreement with these Terms and Conditions.
Training and Handling Methods
The training techniques used by Jim Baldwin are based on the principles of positive reinforcement and, as such, are kind, fair and reward based.
Payment, Refunds and Cancellations
Puppy Courses
The fee for the six-week puppy course is £150 (6 one-hour sessions at £25 each) which must be paid a minimum of two weeks in advance of the first booked session.
The date and timing of all puppy sessions will be agreed at the same time as the arrangement of the first session.
If you would like to re-arrange a session, rather than simply cancelling the session, we are happy to offer the new booking to you at the same rate, as long as you let us know 48 hours prior to the session. If 48 hours notice is not given, the session will be forfeited and an additional payment for that session will be required to complete the course.
All the puppy sessions must all take place within a three-month period or any un-used sessions will be forfeited, except in exceptional circumstances, in which case they may be refunded or re-arranged at the sole discretion of Jim Baldwin.
In the event that we have to cancel a session with you due to unforeseen circumstances, such as adverse weather/ illness/ emergency, we will make every effort to reschedule your session to another mutually convenient time. If this is not possible, we will refund you for the cost of that particular session.
Dog Course
The fee for the four-week dog course is £120 (4 one-hour sessions at £30 each) which must be paid a minimum of two weeks in advance of the first booked session.
The date and timing of all dog sessions will be agreed at the same time as the arrangement of the first session.
If you would like to re-arrange a session, rather than simply cancelling the session, we are happy to offer the new booking to you at the same rate, as long as you let us know 48 hours prior to the session. If 48 hours notice is not given, the session will be forfeited and an additional payment for that session will be required to complete the course.
All the dog sessions must all take place within a two-month period or any un-used sessions will be forfeited, except in exceptional circumstances, in which case they may be refunded or re-arranged at the sole discretion of Jim Baldwin.
In the event that we have to cancel a session with you due to unforeseen circumstances, such as adverse weather/ illness/ emergency, we will make every effort to reschedule your session to another mutually convenient time. If this is not possible, we will refund you for the cost of that particular session.
Challenging Behaviour Training
The fee for helping you cope with challenging Behavioural Training is £35 per session which must be paid a minimum of one week in advance of the first booked session.
The date and timing and number of sessions will be agreed at the same time as the arrangement of the first session.
If you would like to re-arrange a session, rather than simply cancelling the session, we are happy to offer the new booking to you at the same rate, as long as you let us know 48 hours prior to the session. If 48 hours notice is not given, the session will be forfeited and an additional payment for the missed session will be required to complete the course.
All sessions must all take place within a two-month period or any un-used sessions will be forfeited, except in exceptional circumstances, in which case they may be refunded or re-arranged at the sole discretion of Jim Baldwin.
In the event that we have to cancel a session with you due to unforeseen circumstances, such as adverse weather/ illness/ emergency, we will make every effort to reschedule your session to another mutually convenient time. If this is not possible, we will refund you for the cost of that particular session.
Working Dogs
The fee for helping train working dogs will be agreed with each individual owner, depending on level of training required. Once agreed it must be paid a minimum of two week in advance of the first booked session.
The date and timing and number of sessions will be agreed at the same time as the arrangement of the first session.
If you would like to re-arrange a session, rather than simply cancelling the session, we are happy to offer the new booking to you at the same rate, as long as you let us know 48 hours prior to the session. If 48 hours notice is not given, the session will be forfeited and an additional payment for the missed session will be required to complete the course.
All sessions must all take place within a two-month period or any un-used sessions will be forfeited, except in exceptional circumstances, in which case they may be refunded or re-arranged at the sole discretion of Jim Baldwin.
In the event that we have to cancel a session with you due to unforeseen circumstances, such as adverse weather/ illness/ emergency, we will make every effort to reschedule your session to another mutually convenient time. If this is not possible, we will refund you for the cost of that particular session.
Secure Training Paddock
The fee for securer paddock training are available on request and must be paid a minimum of two weeks in advance of the first booked session.
The date and timing and number of sessions will be agreed at the same time as the arrangement of the first session.
If you would like to re-arrange a session, rather than simply cancelling the session, we are happy to offer the new booking to you at the same rate, as long as you let us know 48 hours prior to the session.
If 48 hours notice is not given, the session will be forfeited and an additional payment for the missed session will be required to complete the course.
All sessions must all take place within a two-month period or any un-used sessions will be forfeited, except in exceptional circumstances, in which case they may be refunded or re-arranged at the sole discretion of Jim Baldwin.
In the event that we have to cancel a session with you due to unforeseen circumstances, such as adverse weather/ illness/ emergency, we will make every effort to reschedule your session to another mutually convenient time. If this is not possible, we will refund you for the cost of that particular session.
Safety
Any instances of accident or injury must be reported to Jim Baldwin at the time they occurred. All dogs must be kept safe and it is the responsibility of the owner to ensure the safety of others (other animals and people) with regard to your dog’s behaviour at all times. Flexi leads (extending leads) are not permitted in training sessions in order to avoid injury.
For home visits, please arrange for your dog to be in another safe room (without access to the front door) when Jim Baldwin first arrives – we are happy to wait while you do this! We will advise you as to when (and how) it would be most appropriate to bring the dog into the room to be introduced to us. If you feel that this arrangement is not suitable for your dog for any reason, please just get in touch and we can discuss the best option for you and your dog.
Parking
If we are visiting your home, please make a parking place available if possible. If not, and there is on-street parking which requires a visitor permit, please have a visitor permit ready for our use when we arrive. If parking at your home (or other venue at which we have arranged to meet) requires payment, please could you kindly make arrangements for this.
Children
Children are very welcome to attend training sessions, with appropriate adult supervision. We accept no responsibility for children at training sessions and it is the responsibility of the supervising adult to ensure the children’s safety at all times. Young people under 16 must be accompanied by an adult.
Health and Vaccination
All dogs and puppies should be suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites.
Jim Baldwin advises that owners should consult their veterinary professional with regard to such issues. There can be no guarantee that there is absolutely no risk of disease at any venue or when in contact with any other dogs or materials, such as toys, which may have been in contact with other dogs. It is the owner/ handler’s responsibility to ensure that their dog is appropriately protected against the risk of disease: Jim Baldwin accepts no responsibility for the potential or actual exposure of dogs to disease. If an owner chooses not to routinely vaccinate their dog/ puppy, this is entirely the choice of the owner and is a decision made at their own risk.
By agreeing to these Terms and Conditions, you are accepting full responsibility for the protection of your dog from the risk of disease. Please advise us in advance of the session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg. vomiting, diarrhoea, coughing, runny nose etc). Depending on the issue, it may be advisable for the session to be cancelled or re-arranged. If your dog has any known allergies or intolerances to certain foods or has any other special needs, it is your responsibility to bring this to the attention of the trainer prior to the start of the session, and provide appropriate alternative treats etc.
Marketing/ Privacy
Photographs may occasionally be taken during training sessions. Such photos may be used by Jim Baldwin for the purposes of marketing. If you do not wish for photographs of you and/ or your dog to be used or shared, please let us know. Any verbal or written feedback (eg. by email or on feedback forms) may be used for marketing purposes (for example, posted on the website). Only the first name of the person will be used as identification. If you are not happy for us to use your feedback in this way, please let us know. Photography and videography of sessions or parts of sessions is NOT permitted, without the express permission of Jim Baldwin.
Disclaimer
We make every effort to ensure the safety of both clients and dogs during all sessions. However, by making a booking with us, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify Jim Baldwin and any of his trainers for all personal injury and damage to property while attending training sessions. You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which might occur as a result of your dog attending such sessions. You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk. You understand and accept that your dog (and its behaviour) remains entirely your responsibility at all times, whether or not in the presence of the trainer/ behaviourist.